Terms and Conditions

1. Introduction & Acknowledgment

Welcome to the mnok online betting and casino platform. These Terms and Conditions (hereinafter "Terms") serve as the legal agreement for using the mnok website and mobile application. By using mnok services, you agree to these Terms.

The mnok platform is a licensed and regulated online gaming service provider. We offer Bangladeshi players various gaming options including slot games, live casino, sports betting, and bingo. Every player must read and understand these Terms in full.

1.1 Scope of Terms

These Terms apply to:

• For all pages and services of the mnok website (https://mnok.onl)
• For using the mnok mobile application (Android and iOS)
• For all types of games and betting services
• For payment transactions and withdrawal processing
• When using bonuses, promotions and special offers

1.2 Changes to Terms

Mnok reserves the right to update these Terms at any time. We will publish a notice on the website and notify via registered email 7 days before changes take effect. Continued use of mnok after changes will be deemed as acceptance of the new Terms.

2. Eligibility and Account Registration

2.1 Age and Legal Eligibility

To use the mnok platform, you must:

• Must be at least 18 years old or of legal age according to your country's laws
• Must reside in a region where online gaming is legally permitted
• Must be mentally and legally capable of entering into a contract
• Must create an account in your own name and for yourself

2.2 Account Registration Process

To create an mnok account, you must provide accurate and complete information:

1. Full name (as per government ID)
2. Date of birth (for age verification)
3. Valid email address
4. Mobile number (Bangladeshi number required)
5. Strong password (minimum 8 characters, including uppercase, lowercase and numbers)
6. Address and contact information

Mnok reserves the right to verify every new account. You may be asked to submit identity verification documents (national ID card, passport, or driving license).

2.3 One Person One Account Policy

Each individual may open only one account on mnok. Multiple accounts are strictly prohibited in the following cases:

• Creating multiple accounts using the same name, address, or contact information
• Opening duplicate accounts to abuse bonuses
• Creating a new account to evade a banned account

If multiple accounts are found, mnok may suspend all accounts and forfeit winnings.

2.4 Account Security

Your account security is your responsibility. mnok recommends:

• Never share login credentials with anyone
• Change your password regularly
• Always log out after logging in on a public or shared computer
• Keep Two-Factor Authentication (2FA) enabled
• If you see suspicious activity, notify mnok support immediately

3. Deposit and Payment Policy

3.1 Deposit Methods

The mnok platform supports various secure payment methods for Bangladeshi players:

• Mobile Banking (all major providers)
• Bank Transfer (all Bangladeshi banks)
• Debit/Credit Card (Visa, Mastercard)
• E-Wallets and Cryptocurrency

All deposit transactions on mnok are secured by SSL encryption. Your financial information is completely confidential and safe.

3.2 Deposit Limits

• Minimum deposit: BDT 500
• Maximum deposit: Depends on payment method (usually BDT 1,00,000 per transaction)
• Daily deposit limit: Not specified, but suspicious activity is monitored

Mnok offers players the ability to set their own deposit limits to promote responsible gaming. You can set daily, weekly, or monthly limits from your account settings.

3.3 Deposit Processing Time

Mnok provides instant deposit processing:

• Mobile Banking: Instant (usually within 2 minutes)
• Card payments: Instant (within 5 minutes)
• Bank Transfer: 1-3 hours (during banking hours)
• Cryptocurrency: Depends on network confirmation (typically 15-30 minutes)

3.4 Source of Funds Verification

To comply with Anti-Money Laundering (AML) regulations, mnok reserves the right to verify the source of funds for large deposits. You may be asked to show bank statements or proof of income.

4. Withdrawal and Payout Policy

4.1 Withdrawal Methods

Mnok helps players withdraw their winnings quickly and securely. Withdrawal methods are:

• Mobile Banking (recommended - fastest)
• Bank Transfer (all Bangladeshi banks)
• E-Wallets
• Cryptocurrency

Generally, you must withdraw using the same method you deposited with. This is mnok policy to ensure financial security.

4.2 Withdrawal Limits and Fees

• Minimum withdrawal: BDT 1,000
• Maximum withdrawal: BDT 5,00,000 per transaction (higher for VIP players)
• Daily withdrawal limit: BDT 1,000,000 (for standard accounts)
• Monthly withdrawal limit: BDT 50,00,000 (for standard accounts)

The first 3 withdrawals per month are fee-free on mnok. Each subsequent withdrawal is subject to a 2% processing fee (maximum BDT 500).

4.3 Withdrawal Processing Time

Mnok ensures the fastest payout times:

• Verified accounts: 6-24 hours
• Unverified accounts: 24-72 hours (verification process must be completed first)
• Large withdrawals (BDT 1,00,000+): 48-96 hours (for additional security verification)

VIP members receive priority processing and can get withdrawals within 6 hours.

4.4 Identity Verification (KYC)

Before your first withdrawal, you must complete mnok's Know Your Customer (KYC) verification process. Required documents:

1. Government-issued photo ID (National ID card, passport or driving licence)
2. Proof of address (bank statement, utility bill - within 3 months)
3. Proof of payment method (card image or bank account statement)

Mnok verifies KYC documents within 24-48 hours. Once verified, all subsequent withdrawals are processed quickly.

5. Bonus and Promotion Terms

5.1 Types of Bonuses

Mnok offers various types of bonuses and promotions:

• Welcome Bonus (up to 100% on first deposit)
• Reload Bonus (on subsequent deposits)
• Cashback Bonus (weekly loss recovery)
• Free Spins (for slot games)
• Free Bet (for Sports Betting)
• Referral Bonus (bring a friend and earn)
• VIP Rewards (for regular players)

5.2 Wagering Requirements

All mnok bonuses come with wagering requirements. This means you must bet the bonus amount a specified number of times before you can withdraw:

• Standard Bonus: 35x Wagering
• Welcome Bonus: 40x wagering
• Cashback: 10x wagering
• Free Spins winnings: 25x wagering

Example: If you deposit BDT 1,000 and receive a BDT 1,000 bonus (40x wagering), you must bet (1,000 + 1,000) × 40 = BDT 80,000 before withdrawal.

5.3 Bonus Usage Rules

• Each bonus has a 30-day validity period for use
• Unused bonuses and associated winnings will be forfeited upon expiry
• Maximum bet size: BDT 500 per spin/bet with bonus funds
• Not all games contribute equally to wagering (Slots 100%, Table Games 10%, Live Casino 20%)
• Mnok reserves the right to cancel all bonuses and suspend accounts for bonus abuse

5.4 Bonus Cancellation and Forfeiture

Mnok may cancel any bonus if:

• Player abuses bonuses using multiple accounts
• Bonus terms are violated
• Fraud or suspicious activity is found
• Bonus credited due to technical error or mistake

6. Gameplay and Betting Rules

6.1 Fair Play Policy

Mnok ensures a fair and transparent gaming environment for all players. Every game uses a Random Number Generator (RNG) that is regularly audited by independent agencies.

6.2 Prohibited Activities

The following activities are strictly prohibited on the mnok platform:

• Use of bots, scripts or automation tools
• Collusion or cheating in collaboration with other players
• Exploiting game bugs or software errors
• Match fixing or use of insider information
• Chargeback fraud or abuse of payment disputes
• Using another person's account or identity theft

Violation of these rules will result in immediate account suspension, forfeiture of winnings, and legal action.

6.3 Bet Placement Rules

• All bets are final and irrevocable - once confirmed they cannot be cancelled
• Mnok is not responsible for incorrectly placed bets - always check before confirming your bet
• Mnok reserves the right to cancel or amend bets in the event of technical errors or system failure
• All bets will be cancelled in case of manifest error (clearly incorrect odds)
• If a match is postponed or cancelled, all bets will be void and stakes refunded

6.4 Determination of Wins and Losses

All bet outcomes are determined according to official scores and results. For Sports Betting, the official referee or governing body's decision at the end of the match is final. Bet outcomes will not change even if disqualification or penalties occur later.

6.5 Maximum Win and Payout Limits

Mnok sets maximum payout limits for each bet and game category:

• Slot Games: Maximum BDT 5,00,000 per Spin
• Table games: Maximum BDT 200,000 per round
• Sports Betting: Maximum BDT 10,00,000 per Bet
• Live Casino: BDT 3,00,000 maximum per round
• Jackpots: No specific limit, but each game has its own maximum jackpot

7. Responsible Gaming

7.1 mnok's Commitment

Mnok is committed to promoting responsible gaming. We believe online betting should be entertainment, not a source of problems. We provide various tools and support to help players stay in control of their gaming habits.

7.2 Self-Exclusion Options

Mnok offers players self-exclusion facilities:

• 24-Hour Cooling-Off Period
• 7-Day Temporary Suspension
• 30-Day Temporary Suspension
• 6-Month Self-Exclusion
• Permanent Account Closure

During the self-exclusion period, you will not be able to log in, deposit, or place bets. Your account cannot be reactivated before this period ends.

7.3 Deposit and Loss Limits

You can set limits yourself from your account settings:

• Daily/weekly/monthly deposit limits
• Daily/weekly/monthly loss limits
• Session time limit (limit on continuous play time)
• Single Bet Limit

These limits take effect immediately, and requests to increase them will be processed after 72 hours.

7.4 Signs of Problem Gambling

If you or someone you know shows the following signs, seek help:

• Spending excessive time and money on gaming
• Playing more to recover lost money (chasing losses)
• Neglecting family, work, or responsibilities
• Borrowing or stealing money to gamble
• Lying about gaming habits
• Inability to stop playing or loss of control

8. Privacy and Data Protection

8.1 Data Collection and Use

Mnok collects and processes your personal information to provide services, ensure security, and fulfill legal obligations. We collect:

• Identity information (name, date of birth, address)
• Contact information (email, phone number)
• Financial information (payment methods, transaction history)
• Gaming information (bet history, game preferences, wins and losses)
• Technical information (IP address, device information, cookies)

8.2 Data Security Measures

Mnok uses industry-standard security measures to protect your information:

• 256-bit SSL encryption for all data transmissions
• Firewall and intrusion detection system
• Regular security audits and penetration testing
• Secure data centre and backup system
• Strict Access Control and Employee Training

8.3 Information Sharing Policy

Mnok does not share your personal information with third parties, except:

• Payment processors (to complete transactions)
• Law enforcement agencies (in case of legal orders)
• Regulatory authorities (to comply with license terms)
• Service providers (hosting, support, marketing - subject to NDA)

We never sell, rent, or commercially exploit your information.

8.4 Your Data Rights

Mnok gives players control over their data. You have the right to:

• To access and obtain a copy of all collected data about you
• To correct incorrect or outdated information
• To request deletion of your data (subject to legal obligations)
• To restrict or object to data processing
• Data portability (transfer to another service)

To exercise these rights, email [email protected]. We will respond within 30 days.

9. Dispute Resolution and Complaints

9.1 Complaint Process

If you have any problem or complaint regarding mnok services, please follow these steps:

1. Contact the support team via Live Chat or email ([email protected])
2. Describe your problem clearly and attach relevant screenshots/documents
3. Our team will provide an initial response within 24-48 hours
4. Complex matters may take 7-14 days to complete investigation
5. You will receive the final decision via email

9.2 Escalation and Alternative Dispute Resolution

If you are not satisfied with our support team's decision:

• For management-level escalation, write to [email protected]
• Senior manager will review within 14 days
• If still unresolved, you may proceed to an independent dispute resolution service
• You can submit a complaint to our licensing authority

9.3 Indemnification and Liability

Mnok liability is limited in the following circumstances:

• Maximum compensation for technical errors or system downtime is the affected bet amount
• In case of game error, bet cancellation and stake refund
• No interest or additional compensation for payment delays
• Mnok is not liable for errors by third parties (payment providers, game suppliers)

Mnok is not liable under any circumstances for indirect, incidental, or consequential damages (such as lost profits, lost business opportunities, data loss).

10. Account Termination and Suspension

10.1 Termination by mnok

Mnok may suspend or permanently close an account for the following reasons:

• Breach of these Terms or any policy
• Fraud, cheating, or dishonest activity
• Multiple accounts or bonus abuse
• Suspected money laundering or other illegal activity
• Providing false or fraudulent information
• Inactivity (no login for 12 months)
• Legal orders or regulatory directives

When closing an account, mnok:

• Will refund your real money balance (subject to investigation in suspicious cases)
• Will cancel all bonuses and incomplete wagering
• May forfeit all funds in case of fraud or rule violations
• Will prohibit re-registration

10.2 Termination by Player

You can close your mnok account at any time:

1. Go to Account Settings and select "Close Account"
2. Or email your request to [email protected]
3. Complete all pending withdrawals before closing your account
4. Incomplete bonus wagering will be canceled
5. Closed accounts cannot be reopened (except for self-exclusion)

10.3 Inactive Account Policy

If you do not log in for 12 months, your account will be marked as inactive. Inactive accounts:

• BDT 200 monthly maintenance fee applies (if balance is present)
• Zero-balance accounts will be permanently closed after 18 months
• Contact support to reactivate your account

11. General Terms

11.1 Intellectual Property and Copyright

The mnok website, app, logo, branding, software, and all content are the property of mnok and protected by copyright, trademark, and other intellectual property laws. You are prohibited from:

• Copying, reproducing, or distributing mnok content
• To use logo or branding without authorization
• To reverse engineer or decompile the software
• To use scraping or data mining tools

11.2 Applicable Law and Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of mnok's licensing jurisdiction. Any legal disputes shall be subject to the exclusive jurisdiction of the relevant courts.

11.3 Severability

If any provision of these terms and conditions is invalid, unenforceable or inapplicable, that provision will be severed from the remainder of the terms and conditions, and the remaining terms and conditions will remain in full force and effect.

11.4 Entire Agreement

These Terms and Conditions, Privacy Policy, and other related policies together constitute the entire agreement between you and mnok. They supersede all prior agreements, discussions, and understandings.

11.5 Communication and Notices

All official communications from mnok will be sent to your registered email address. It is your responsibility to check emails and keep contact information up to date. To contact mnok on your behalf:

• Email: [email protected]
• Live Chat: Available 24/7 on the website
• Support Ticket: Through account dashboard

11.6 Language and Translation

The English version of these Terms is authoritative. Translations into other languages are provided for convenience, and in case of any discrepancy, the English version shall prevail.