Mnok Privacy Policy

1. Introduction and Overview

The mnok platform gives top priority to your privacy and the protection of your personal information. This Privacy Policy explains how we collect, use, store, and protect your data when you use the mnok website, mobile app, and services.

We understand how important your trust and confidence are when using an online betting and gaming platform. That's why mnok complies with international data protection standards, GDPR, and other relevant laws. Our goal is to inform you with complete transparency about how your information is handled and what rights you have.

Who this policy applies to

This Privacy Policy applies to all mnok users, including:

• Registered members and active players
• Website Visitors and Guest Users
• Mobile app users (Android and iOS)
• Newsletter Subscribers and Promotional Email Recipients
• Contact with Customer Support

Mnok's Privacy Commitment

We are committed to:

• We will never sell your personal information to third parties
• We only collect the necessary data required to provide the service
• We use industry-leading security measures
• We give you full control over your data
• We transparently communicate our data practices

2. What Information We Collect

Mnok collects various types of information to provide you with a safe and personalized gaming experience. We only collect information that is necessary to operate and improve our services and meet legal obligations.

2.1 Personal Identity Information

We collect the following information during registration and account verification:

• Full name (Bangla and English)
• Date of Birth (for age verification)
• National ID Number or Passport Number
• Gender and nationality
• Permanent and current address
• Phone number and email address

2.2 Financial and Transaction Information

For payment processing and security, we collect:

• Bank account number and name
• Mobile banking number and account details
• Deposit and Withdrawal History
• Transaction ID and timestamp
• Payment method preferences and settings

2.3 Gaming and Behavioral Data

To enhance your gaming experience and ensure responsible gaming:

• Bet history and patterns
• Game Play and Preference Information
• Win-Loss Records and Statistics
• Session duration and frequency
• Bonuses and promotions used
• Account balance and wallet activity

2.4 Technical and Device Information

Automatically collected for security and service optimization:

• IP address and geographic location
• Device Type, Model and Operating System
• Browser type and version
• Cookies and Site Interaction Data
• App version and usage metrics
• Login timestamp and session ID

2.5 Communication and Support Data

When you contact us:

• Live chat transcript
• Email conversations and attachments
• Phone call recordings (subject to announcement)
• Support tickets and follow-up
• Feedback and survey responses

Important Note:

Mnok will never ask for your full password, PIN code, or bank card CVV via email or phone. If anyone requests such information, report it immediately to our official support team.

3. How We Use Your Information

Mnok uses your personal information for various legitimate purposes necessary to provide and improve our services. We always follow the principle of data minimization — using only what is needed.

3.1 Account Management and Service Provision

• To create and maintain your mnok account
• To verify your identity and complete KYC
• To provide you with betting, casino, and gaming services
• To process deposits and withdrawals
• To manage account balance and transactions
• To save your profile settings and preferences

3.2 Security and Fraud Prevention

• Protection from unauthorized access and account hijacking
• To detect fraud, money laundering and illegal activity
• To track multiple accounts and bonus abuse
• To monitor suspicious transactions and patterns
• To cooperate with law enforcement and regulators

3.3 Responsible Gaming and Player Protection

• To detect and prevent problem gaming behavior
• To enforce deposit limits, loss limits and self-exclusion
• To prevent underage gaming
• To provide support and intervention when needed
• To recommend responsible gaming tools and resources

3.4 Customization and User Experience Improvement

• Personalizing content based on your preferences and play history
• To recommend relevant games and betting options
• To save your language and currency preferences
• To optimize website and app performance
• To conduct A/B testing and user research

3.5 Marketing and Promotional Communications

Subject to your consent, we use your information to:

• To send emails about new games, bonuses and promotions
• To send SMS and push notifications
• To send invitations to special events and tournaments
• To provide VIP and loyalty program offers
• To provide personalized bonuses and cashback

Your control: You can unsubscribe from marketing communications at any time from account settings or by clicking the unsubscribe link in emails.

3.6 Legal and Regulatory Obligations

• To comply with gaming license conditions
• To conduct Anti-Money Laundering (AML) reporting
• To maintain tax and financial records
• To respond to court orders and legal processes
• To support regulatory audits and inspections

4. Information Sharing and Third Parties

Mnok respects your privacy and shares your information only in limited circumstances. We never sell, rent, or trade your personal data for marketing or commercial purposes.

4.1 Service Providers and Business Partners

We share information with the following third parties who help us operate our services:

• Payment processors: To complete deposit and withdrawal transactions
• Game Providers: To provide slots, live casino, and other games
• Identity verification services: For KYC and age verification
• Cloud Hosting Provider: For data storage and server infrastructure
• Customer Support Platform: Live chat and ticketing system
• Analytics tools: User behavior and site performance analysis

All service providers are bound by strict confidentiality agreements (NDA) and data processing agreements.

4.2 Legal and Regulatory Authorities

We may share information with law enforcement, courts, and regulatory bodies when:

• Legal orders, subpoenas, or warrants received
• Gaming license compliance is required
• For AML/CFT investigation and reporting
• Suspected fraud or criminal activity
• There is a public safety or national security risk

4.3 Business Transfers

If mnok undergoes a merger, acquisition, sale, or restructuring, your information may be part of the transferred assets. In such cases, we will notify you in advance and ensure your information is handled in accordance with this Privacy Policy.

4.4 With Your Consent

Beyond the cases mentioned above, we will not share your personal information with any third party without your explicit consent.

5. Data Security and Safety Measures

Mnok uses cutting-edge technology and security protocols to keep your personal and financial information safe. We follow industry standards and best practices to ensure your data is protected from unauthorized access, alteration, or disclosure.

5.1 Encryption and Data Transmission

• SSL/TLS encryption: All data transmission is encrypted with 256-bit SSL certificate
• HTTPS protocol: Entire site runs on secure connection
• Data-at-Rest Encryption: Stored data is secured using AES-256 encryption
• End-to-end encryption: For sensitive communications

5.2 Access Control and Authentication

• Multi-factor authentication (MFA): Optional 2FA for account login and withdrawals
• Strong Password Policy: Enforce minimum password requirements
• Session Timeout: Automatic logout after inactivity
• Role-Based Access Control: Employees can only access necessary data

5.3 Network and Infrastructure Security

• Firewall protection: Network firewalls at every level
• IDS/IPS: Intrusion detection and prevention systems
• DDoS protection: Protection against denial-of-service attacks
• Regular Security Audits: Third-party penetration testing
• Secure Server: Including physical and digital security of data centers

5.4 Monitoring and Incident Response

• 24/7 Security Monitoring: Real-time tracking for suspicious activity
• Log Management: All systems and access logs are maintained
• Rapid Incident Response: Team prepared for security breaches
• Regular Backups: To ensure recovery from data loss

5.5 Employee Training and Policies

• All staff receive regular security and privacy training
• Signing a strict Non-Disclosure Agreement (NDA) is mandatory
• Clear Desk and Clear Screen Policy
• Zero-knowledge principle where possible

6. Data Retention and Deletion

Mnok retains your personal information only for as long as necessary. Retention periods depend on the type of data and legal obligations.

6.1 Active Account Data

As long as your account is active and in use, we:

• Maintain profile and identity information
• We retain transaction history and financial records
• We keep gaming history and statistics
• Save preferences and settings

6.2 After Account Closure

When you close your account:

• Immediately: Login access is terminated
• Within 30 days: Most personal information is deleted
• 5-7 years: Financial and transaction records are retained as legally required
• Permanent: Anonymized analytical data may be retained for research

6.3 Inactive Accounts

If your account remains inactive for 24 months (no login or activity):

• We will alert you by email
• Accounts may be archived after 30 days' notice
• You can request reactivation at any time

6.4 Legal Retention Requirements

Certain data must be retained for extended periods due to legal requirements:

• Financial records: 7 years (Tax and Accounting Laws)
• AML/KYC documents: 5 years (Anti-Money Laundering regulations)
• Disputes and claims: During litigation or investigation
• Licensing Requirements: As per regulatory guidelines

6.5 Data Deletion Requests

You have the right to have your data deleted ("right to erasure"). To request:

1. Go to Account Settings and select "Delete Account"
2. Or email [email protected]
3. We will process your request within 30 days

Restrictions: We may not be able to delete data if it is necessary to fulfill legal obligations, settle claims, or prevent fraud.

7. Your Privacy Rights

Mnok respects your rights over your personal information and provides you with control in accordance with GDPR and other data protection laws.

7.1 Right to Access

You have the right to:

• To know what information we hold about you
• To get a copy of your personal data
• To understand how we use your information
• Access through account settings or written request

7.2 Right to Correction

You can:

• Update any incorrect or incomplete information
• Change your profile and preferences
• Edit contact details
• Edit directly from your account dashboard

7.3 Right to Deletion

Under certain circumstances, you may request:

• Deleting your personal data
• Permanently closing your account
• Withdrawing information shared with third parties

7.4 Right to Object and Restrict

You have the right to:

• To object to specific data processing activities
• To opt out of direct marketing
• To object to profiling and automated decision-making
• To restrict data processing in special circumstances

7.5 Right to Data Portability

You can request:

• To receive your data in a structured, machine-readable format
• To transfer your data directly to another service
• Download in CSV, JSON, or other formats

7.6 Right to Withdraw Consent

You can withdraw at any time:

• Marketing communications consent
• Cookie and Tracking Consent
• Data processing consent where applicable

7.7 Right to Complain

If you believe we are handling your data inappropriately:

• Contact us first: [email protected]
• File a complaint with your country's data protection authority
• We take all complaints seriously and resolve them

8. Cookies and Tracking Technologies

Mnok uses cookies and similar technologies to enhance your browsing experience, analyze site performance, and deliver personalized content.

8.1 Types of Cookies We Use

Essential cookies (always active):

• Required for site functionality and security
• Session management and login tracking
• Security and Fraud Prevention
• These cookies cannot be disabled

Performance cookies (optional):

• Measures page load times and site speed
• Helps identify errors and bugs
• Shows which features are most popular
• All data is anonymized and aggregated

Functional cookies (optional):

• Remembers your preferences and settings
• Saves language and currency selection
• Delivers personalized experiences
• Enables live chat and support functions

Targeting/Marketing Cookies (optional):

• Shows relevant ads and promotions
• Measures campaign effectiveness
• Customizes content based on your interests
• May be set by third-party advertising networks

8.2 Your Cookie Controls

You can manage and control cookies:

• Cookie Settings: Use the cookie banner on our site
• Browser settings: Block or delete cookies in your browser
• Opt-out tools: Opt out of third-party tracking
• Mobile: Limit tracking in app settings

8.3 Third-Party Tracking

We use the following third-party services:

• Google Analytics: Website Traffic Analysis
• Facebook Pixel: Advertising campaign tracking
• Hotjar: User behavior heatmaps
• Intercom: Live Chat and Support

Each service has its own privacy policy, which we encourage you to review.

9. International Data Transfers

Mnok is an international platform and your data may be processed through servers and service providers in different countries. We ensure that all cross-border data transfers are completed with appropriate safeguards.

9.1 Data Transfer Safeguards

• Standard Contractual Clauses (SCC): EU-approved data transfer agreements
• Adequacy decisions: Transfers to countries approved by the EU
• Certification: ISO 27001 and other security standards
• Data Localization: Local storage where legally required

9.2 Geographic Location of Data Transfers

Your data may be processed in the following regions:

• European Union (EU) and European Economic Area (EEA)
• United Kingdom (UK)
• Singapore and Asia-Pacific region
• Other countries where adequate protection is assured under certain circumstances

9.3 Compliance with Local Data Protection Laws

Mnok complies with the following key privacy regulations:

• GDPR: General Data Protection Regulation
• UK GDPR: UK Data Protection Act
• CCPA/CPRA: California Privacy Laws
• PDPA: Personal Data Protection Act of Singapore and other Asian countries

10. Children's Privacy and Age Verification

Mnok is committed to responsible gaming and strictly prohibits minors from using our services.

10.1 Age Requirement

• To register and play at mnok, you must be at least 18+ years Must be
• In some jurisdictions, the legal gaming age may be 21+
• We require age declaration during registration
• Age verification with National ID or Passport is mandatory

10.2 Age Verification Process

We use multiple methods:

• Document Verification: Government ID scan and review
• Database Cross-Check: Third-Party Verification Services
• Credit Reference: Age and identity confirmation
• Manual review: Manual verification in suspicious cases

10.3 Underage Protection Measures

• We do not knowingly collect data from anyone under 18 years of age
• If an underage account is detected, it is immediately suspended and closed
• All funds are refunded and data is deleted
• Parents and guardians are encouraged to report underage use

10.4 Parental and Guardian Responsibility

If you are a parent or guardian and believe your child has used mnok without permission:

• Contact [email protected] immediately
• Provide relevant details and evidence
• We will promptly investigate and close the account
• All underage gaming activity will be voided and refunded

11. Policy Updates and Changes

Mnok may update this Privacy Policy from time to time to reflect legal changes, business practices, or new technologies.

11.1 When We Update

• When new data protection laws or regulations come into effect
• When we launch new services or features
• When our data practices change
• Based on user feedback and recommendations
• As part of regular annual reviews

11.2 How We Notify You

For significant changes, we:

• We send notifications to your registered email address
• We display a prominent banner on the website
• Send push notifications on mobile app
• We provide 30 days' notice before changes take effect

11.3 Minor Changes

For minor or administrative updates:

• We post the updated policy on this page
• Change the "Last Updated" date at the top
• Changes take effect immediately

11.4 Your Choices and Consent

• Continuing to use mnok under the updated policy indicates your acceptance of the changes
• If you do not accept the changes, you may close your account
• We may seek renewed consent for significant changes

11.5 Previous Versions

For transparency, we:

• Archive previous versions of this Privacy Policy
• Can provide previous versions upon request
• Maintain a change log of significant modifications

12. Contact and Support

If you have any questions, concerns, or requests about your privacy and data protection, we want to hear from you.

12.1 Privacy-Related Contact

Email: [email protected]

Subject line: "Privacy Inquiry" or "Data Protection Request"

Response time: We aim to respond to all privacy-related inquiries within 72 hours.

12.2 Data Protection Officer (DPO)

Under GDPR and other regulations, we have appointed a dedicated Data Protection Officer:

• Role: Data protection compliance oversight
• Contact: [email protected]
• Responsibility: Handling privacy complaints and liaising with regulators

12.3 Live Support

For immediate assistance:

• Live Chat: Available 24/7 on our website and app
• Support Ticket: Submit through your account dashboard
• FAQ: Answers to common privacy questions

12.4 Formal Complaints

If you have a complaint:

1. Contact us directly first - we are committed to resolving issues
2. We will acknowledge your complaint and investigate within 14 days
3. If dissatisfied, you may lodge a complaint with your local data protection authority

12.5 Useful Resources

• FAQ page - Privacy FAQs
• Terms and Conditions - Our Terms and Conditions
• Responsible Gaming - Player Protection Tools