We're committed to a safe, aware, and responsible gaming experience. We provide comprehensive tools and support services to ensure your wellbeing and safety.
Responsible gaming is a practice where you enjoy gaming as entertainment while protecting your financial, mental, and social wellbeing. mnok believes that online betting and casino games can be a fun and exciting experience, as long as it's done in a controlled and conscious manner.
We understand that gaming can become a problem for some players. That's why we promote responsible gaming and provide tools to help you keep your gaming habits under control. Our goal is to ensure all players can play in a safe and healthy environment.
The core principles of responsible gaming are:
Control how long you play. Set daily, weekly, or monthly time limits and receive automatic notifications when the set time expires. This feature helps you stay aware of time and avoid excessive play.
Set your financial limits. By setting daily, weekly, or monthly deposit limits, ensure you don't spend beyond your means. Once set, these limits cannot be exceeded until you request a change.
Decide in advance how much you're prepared to lose. Setting loss limits ensures you won't lose control and helps you avoid excessive financial loss. Once this limit is reached, your betting will automatically stop.
Take a break for a specific period. You can temporarily suspend your account for 24 hours, 7 days, or 30 days. During this time you won't be able to log in or play, giving you a healthy break.
Exclude yourself for an extended period. You can self-exclude for 6 months, 1 year, or permanently. During this time your account will be completely deactivated and you won't be able to play on mnok or our partner platforms.
View your complete gaming history. Access detailed records of all your deposits, withdrawals, bets, and wins and losses. This helps you understand your gaming patterns and make informed decisions when needed.
Log in to your user account on the mnok platform and go to "Account Settings".
Find the "Responsible Gaming" or "Gaming Limits" section in the settings menu.
Choose one or more tools from time limits, deposit limits, loss limits, breaks, or self-exclusion.
Enter the specific amount or time period according to your needs and confirm.
Save your settings. Some tools take effect immediately, while others may activate after 24-48 hours.
Review your limits and settings periodically and adjust as needed.
Requests to increase limits take effect after a 7-day cooling-off period, but limit reductions are applied immediately. This is designed to protect you from impulsive decisions.
If you or someone you know is experiencing any of the symptoms below, it's important to seek help.
Then you may have signs of problem gaming behavior. Please seek professional help immediately. The mnok support team and specialist counselors are ready to help you.
If you or someone you know is struggling with a gaming problem, help is available. The organizations and hotlines below provide free and confidential advice and support.
An international organization providing support groups and meetings for recovery from gaming addiction. They offer both online and offline sessions.
A UK-based charity providing free information, advice, and support for gaming problems. Their helpline and live chat service are available 24/7.
An independent charity providing information and advice for safer gaming. They operate a national gaming helpline and provide online support tools.
A US-based organization that raises awareness of problem gaming and provides support. Their helpline and text support are available 24/7.
Our dedicated responsible gaming team is ready to help with any concerns or questions. You can contact us at any time and we'll connect you with the right resources and support.
Our responsible gaming team is available 24/7
We handle your request with confidentiality and respect.
If you're in immediate mental health crisis, please contact your local emergency services or mental health hotline.
Mnok takes a strict stance against underage gaming. The minimum age to play on our platform is 18 years. We ensure that no minors can access our services.
If you suspect a minor is gaming on our platform, please notify us immediately at [email protected]. We investigate all reports seriously.
Join mnok and access our complete responsible gaming tools and support services. Your safety and wellbeing are our top priority.