Frequently Asked Questions (FAQ)

No, according to mnok rules, each person can only have one account. Creating multiple accounts is a violation of our terms and conditions and may result in account suspension. If you have multiple accounts, notify our support team immediately. If multiple accounts are detected from the same IP address, device, or payment method, all accounts may be closed and your winnings may be forfeited.

To verify your account, we need some documents. For identity verification: scanned copy or photo of National ID (NID), passport, or driving license. For address verification: recent utility bill, bank statement, or government letter clearly showing your name and address (within 3 months). For payment method verification: screenshot of your bank card or mobile wallet. All documents must be clear and readable. Verification is typically completed within 24-48 hours.

Click the "Forgot Password?" link on the login page. Enter your registered mobile number or email address. You will receive a password reset link or OTP code. Click the link or enter the code and create a new password. For security, use a strong password containing uppercase letters, lowercase letters, numbers, and special symbols. If you don't receive the reset email or SMS, check your spam folder or contact our support team.

Log in to your account and go to the "My Account" or "Profile" section. Here you can update your personal information, contact details, and preferences. To change some sensitive information such as name, date of birth, etc., you may need to contact the support team and provide verification documents. Keep your information updated regularly so we can notify you about important announcements and promotions.

The minimum deposit amount is typically BDT 500, but it may vary depending on the payment method. BDT 500 minimum for mobile banking, BDT 1000 for credit/debit cards. Maximum deposit limits depend on the payment method, and higher limits are available for VIP members. New players may have daily deposit limits that increase over time. Check when selecting your preferred payment method to know the exact limits.

Most deposits are processed instantly. Mobile banking and e-wallets: usually instant (1-5 minutes), credit/debit cards: 5-10 minutes, bank transfers: may take up to 1-24 hours. If your deposit takes more than 30 minutes, first check your transaction history. If there's a problem, contact our support team with the transaction ID and receipt.

Log in to your account and go to the "Withdraw" section. Select your preferred withdrawal method (usually the method you used to deposit). Enter the withdrawal amount and provide required information (such as bank account number, mobile number). Submit the request and wait for verification. For your first withdrawal, you may need to verify your identity. Minimum withdrawal is typically BDT 1000 and processing may take 1-5 business days.

mnok generally does not charge any fees on deposits. However, your payment provider or bank may apply their own charges. For withdrawals, the first monthly withdrawal is usually free. Additional withdrawals may incur a small processing fee (typically 2-5%). VIP members get more free withdrawals and lower fees. Check the withdrawal page or see our terms and conditions for specific fees.

Yes, many games on mnok can be played for free in demo mode. Most slot games are available in "Play for Fun" mode where you can play with virtual credits. This is a great way for new players to learn and practice games. However, live casino games and sports betting can only be played with real money. Winnings from demo mode cannot be withdrawn. To win real jackpots and prizes, you need to play in real money mode.

Yes, all games on mnok are completely fair and secure. We only work with licensed and trusted game providers. All slots and casino games use Random Number Generator (RNG) technology which is completely random and unpredictable. They are regularly audited by independent third-party organizations. Live casino games are broadcast in real time and are completely transparent. Our licenses and certifications are publicly available on the website. RTP (Return to Player) rates are displayed for each game and follow industry standards.

Bet limits vary depending on the game and table. Slots: minimum BDT 10, maximum up to BDT 50,000 per spin. Live Casino: minimum BDT 100-500, maximum BDT 100,000 or more on VIP tables. Sports Betting: minimum BDT 50, maximum depends on the event and market. We offer options for all types of players - from small bets to high-rollers. Limits are clearly displayed in each game.

Yes, almost all games on mnok can be played on mobile devices. Our website is fully mobile-optimized and supports all popular browsers. For an even better experience, download our dedicated mobile app (available on Android and iOS). The games are optimized for touchscreen and work perfectly on smaller screens. Live Casino, slots, sports betting - everything is available on mobile. Your progress and account sync across all devices.

Wagering requirements are conditions under which you must place bets of a certain amount before you can withdraw your bonus and winnings. For example, if you receive a BDT 1,000 bonus and the wagering requirement is 30x, you must place total bets of BDT 30,000 before withdrawal. Different games contribute differently to wagering (slots 100%, table games 10-20%). Wagering requirements typically must be met within 30-60 days. You can view your current wagering progress in your account.

mnok offers many ongoing promotions for regular players. Reload Bonus: weekly and monthly deposit bonuses. Cashback Offers: get back a percentage of your losses. Free Spins: free spins on selected slot games. Tournaments and competitions: compete for large prize pools. Loyalty Program: earn points as you play and receive rewards. VIP Program: exclusive bonuses, faster withdrawals, and personal service. Check our promotions page regularly and subscribe to our newsletter.

Using a promo code is easy. Log in to your account and go to the deposit page. Find the "Promo Code" or "Bonus Code" field in the deposit form. Enter your promo code and click "Apply." If the code is correct, the discount or bonus will be displayed. Complete the deposit and the bonus will be added to your account. Some promo codes have specific validity periods and minimum deposit requirements. Read the code terms and conditions carefully. Only one promo code can be used at a time.

For Android users: Visit our website and click on the "Download App" link. Download the APK file. In your phone settings, enable "Install from unknown sources." Open the downloaded file and install. For iOS users: Download the app from the App Store or follow the direct link from our website. The app download is completely free with no hidden charges. In the app, you'll get all features, faster loading, and push notifications.

Follow these tips to keep your account secure. Use a strong and unique password (8+ characters, uppercase and lowercase letters, numbers, special symbols). Enable Two-Factor Authentication (2FA). Never share your password or OTP with anyone. Avoid logging in on public Wi-Fi or use a VPN. Change your password regularly. Don't click on suspicious emails or phishing links. Always log out after logging in, especially on shared devices. Monitor your account activity regularly.

mnok customer support is available 24/7. Live Chat: Click the chat icon in the bottom right corner of the website - the fastest way to get answers. Email: Write to [email protected] - you'll typically get a response within 24 hours. WhatsApp: Message our support number. Account Dashboard: Create a ticket from the "Support" or "Help Center" section. Social Media: Follow us on Facebook and Twitter. When contacting us, provide your account number and detailed description of the issue.